FAQs/Help

What is jojoklikkart's Shipping Policy?

Please find our shipping policy Shipping Policy 

What does different order status mean?

Pending / Pending Payment - Payment was unsuccessful

Processing - Payment Successful, yet to be shipped

Shipment on Transit - Order has been shipped from us

Cancelled - Order has been cancelled due to non payment

Closed - Successful order cancelled based on customer request and refund has been initiated

How do I check the status of my order?

We will keep updating you regarding your Order status through email from eshop@nalli.com, wherein you will receive email notifications for

a) Successful placement of order.

b) Tracking details once the order is dispatched.

c) Order Canceled.

In case of any queries relating to the order, our customer care service is available on all the weekdays between 9.30am to 6.30 pm IST. Or you can email your query to customerfeedback@gmail.com

Where do we ship?

We offer worldwide shipping for our customers.

Who will pay for shipping and delivery charges?

The shipping and delivery charges are borne by the customer. Total order amount will include the shipping and packing charges. Please note that for international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.

How is shipping amount decided?

Shipping charges on our products shall be mentioned at the time of checkout. These shipping charges are based on the weight of the product, volume after packing, and the destination of delivery.

How is custom duty decided?

Custom/Import duty is levied by the Govt of the destination country. These charges are ungovernable as they differ from country to country according to local rules and regulations. Nalli does not have any control on custom duty.

Who are the courier partner?

We use shiprocket, Blue Dart for our domestic order shipments. If both the couriers do not serve the shipping address, we use Speed Post for our domestic order shipments. We use FedEx for our international shipments.

Do the prices on website include taxes?

Yes. All prices are inclusive of taxes. For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay.

What is the estimated delivery time?

The estimated time of delivery is within 5-8 business days for domestic orders and 10-15 working days for international orders. All orders get shipped within 3-4 business days.

Who will be responsible for paying local taxes outside India?

For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner.